Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website and which services you access. We only seek information that is reasonably relevant to operating the account, providing services, meeting legal and security requirements, and responding to player enquiries. Information may be collected directly from you, automatically through your use of the website, or from service providers involved in verification, payments, security and technical operations.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or location information, username, password, telephone details and email address. We may also record your communications with customer support, including questions, requests, complaints and information provided to help resolve an issue. Keeping these details accurate helps us provide account support and communicate important service, security or policy information.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include identity documents, proof of address, images or other material needed for checks. Verification information may be reviewed by suitable service providers where necessary. These checks help protect players, reduce fraud, prevent unauthorised account use and support compliance with applicable legal and responsible gambling obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, gameplay-related transactions, account balances, payment methods and transaction history. Payment information may be processed through third-party payment providers, and we may not receive or store all underlying payment details. Transaction records help us provide the requested service, investigate disputed activity, identify suspicious behaviour, maintain accurate accounts and meet record-keeping obligations.

Device, usage and cookie data

When you use the website, technical information may be recorded, including your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages visited, referral information, session activity and approximate location derived from technical data. We may also use cookies and similar technologies. These records help us operate the website, remember preferences, understand performance, improve security, identify unusual activity and make the service easier to use.

How and why information is used

Personal information may be used for the following purposes. The relevant purpose will depend on the information involved, your relationship with Jerkspin Casino and the service or request concerned.

• To create, maintain and administer your player account.
• To confirm identity, age, account ownership and eligibility to use the service.
• To process deposits, withdrawals and other account transactions through available payment arrangements.
• To provide customer support, answer questions, investigate complaints and communicate about your account.
• To perform security, anti-fraud, anti-money laundering and responsible gambling checks where applicable.
• To detect, prevent and investigate suspicious, unlawful, abusive or unauthorised activity.
• To maintain website functionality, troubleshoot technical problems and improve products and services.
• To meet legal, regulatory, tax, accounting, audit, reporting and record-keeping obligations.
• To send service communications, such as account notices, verification requests, security alerts, policy updates and information about changes to the website.
• To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis for receiving them.

Where external providers help deliver services, they may receive information needed for their specific function. Examples can include payment processing, identity verification, fraud prevention, website hosting, technical support, analytics, communications and security monitoring. These providers should use information only for authorised purposes and are expected to apply suitable safeguards. Information may also be disclosed where necessary to protect players, protect the website, respond to lawful requests or meet applicable obligations.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe option or instructions for changing your preferences. Stopping marketing messages will not necessarily stop essential service communications, including security notices, account information, verification requests, transaction messages or important policy updates. If you withdraw consent to marketing, we will take reasonable steps to update your preference, although some messages already scheduled or sent before the change may still reach you.

Cookies, storage and information security

Cookies are small text files or similar technologies placed on your device when you visit a website. Some cookies are necessary for core functions, such as account login, security, session management and navigation. Other cookies may help us understand website usage, remember preferences, measure performance or support relevant communications. Cookies may be set by us or by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be retained. Browser controls vary, so you should check the settings and help information for the browser or device you use. Continuing to use the website with cookies enabled allows the relevant technologies to operate as described in this Policy.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, authentication, monitoring, secure transmission, staff procedures and restrictions on who can view information. No online service can guarantee absolute security, and you should keep account credentials confidential, use a secure device and notify support promptly if you suspect that your account or information has been compromised.

Storage and retention

Information may be stored electronically or in other secure records and may be handled by service providers in Australia or other locations, subject to applicable requirements and appropriate safeguards. We retain information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing. You may also ask questions about how information is used, request an explanation of a privacy decision, or raise a concern about the handling of your information.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@jerkspincasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or confidential information.

We will assess and respond to requests within a reasonable time, taking into account the nature and complexity of the request. In some circumstances, we may be unable to delete information or provide immediate access because records must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If this applies, we will explain the relevant limitation where we are able to do so. We may also need to limit a request where fulfilling it could adversely affect another person’s privacy, reveal confidential security information or interfere with an investigation.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on the website, with the latest update applying from its stated publication or effective date. We encourage you to review this page periodically. If a change is significant, we may provide an additional notice through an appropriate account or website channel.